If you still can’t find the email, contact your email administrator or email service provider to find out about any delivery issues. If you’re using email and the one-time passcode doesn’t arrive, check your junk or spam folder. What to do if your emailed passcode doesn’t arrive If you’re not sure which passcode is the most recent, or your passcode has expired, you can request a new passcode. Only the most recent passcode will work for each type of request you make, such as when logging in to My Account or the online account management portal. What to do if your passcode is invalidĬonfirm the verification method you selected and make sure you’re using the passcode from your most recent request. If you’ve set up different verification methods through the online account management portal, you can try a different verification method. If you continue to experience delays in receiving a code, check with your service provider to find out about delivery issues. If your one-time passcode expires, you can request a new passcode. In the rare case that you need to receive a one-time passcode by mail, it may take several weeks to arrive. A passcode sent by email may take longer to arrive, depending on your email service provider and network security settings. How long it takes for a one-time passcode to arriveĪ one-time passcode sent by text message or voice call may take a few minutes to arrive. Avoid using voice over IP (VOIP) services. Please enter another phone number.”įor the best results, use a personal phone number to help verify your identity. In some cases, you’ll need to provide a different phone number if you see this error message: “Phone number could not be verified. Most phone numbers that can receive calls can be verified. We will never call you or message you to ask you for your one-time passcode.To add or change your verification methods after you set up My Account access, log in to the separate online account management portal. mil email address for verification during My Account setup.) (Uniformed services members have the option to use a. When you complete your initial setup for My Account, you’ll receive a one-time passcode at the phone number you provide for verification. You need to be able to receive one-time passcodes to have online access to your TSP account through My Account. Receiving one-time passcodes for multifactor authenticationĪs an extra layer of security on your TSP account, we send a one-time passcode to you when we need to verify your identity or validate a contact method. You’ll follow step-by-step prompts to verify your identity, update your contact information, and set up your account security. (Login credentials you set up prior to June 1 will not work.)ĭuring the setup process, you’ll create a username, password, and 6-digit ThriftLine PIN to access your account. We launched a new version of My Account on June 1, 2022, and all TSP participants must set up login credentials to this new system, even if they had access to My Account prior to June 1, 2022. For online access to your TSP account, you must complete a one-time process to set up your My Account login.
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